Reviews for Westgate #3807

The store was clean and fairly neat; associates very attentive and friendly! Jd helped lead me in right direction on the right type of washer I was looking for!

Thank you for your kind and helpful service.

Some paint employees at this Home Depot store no longer shake cans of paint previously purchased at the Home Depot. Some employees do. The trick is to time your visit with the helpful employees’ shifts.

I found what I needed to purchase, and the item was marked $6.97. I thought it was high but I figured I would purchase it anyway. I get in the checkout line, and the lady rings it up as 7.82 plus tax. I said that is not what it was marked as 6.97. She just says that is the way it comes up and I cannot take it back now, it is already rang up. Upset, I go to customer service to explain. I had to then wait in line a long time. The grouchy cashier has no sympathy and never says sorry, she just tells me the manufacturers keep changing the prices, and there is nothing they can do. So I get a refund, because I do not like getting ripped off. I told her that is very dirty business practices. When the price is marked one way, then that is what should be charged at the cash register. I will no longer trust Home Depot.

I found what I needed to purchase, and the item was marked $6.97. I thought it was high but I figured I would purchase it anyway. I get in the checkout line, and the lady rings it up as 7.82 plus tax. I said that is not what it was marked as 6.97. She just says that is the way it comes up and I cannot take it back now, it is already rang up. Upset, I go to customer service to explain. The grouchy cashier has no sympathy and never says sorry, she just tells me the manufacturers keep changing the prices, and there is nothing they can do. So I get a refund, because I do not like getting ripped off. I told her that is very dirty business practices. When the price is marked one way, then that is what should be charged at the cash register. I will no longer trust Home Depot.

The guys in the flooring department Eddie & Carl are very friendly, helpful and knowledgeable. If you need flooring look them up. You will enjoy your Home Depot experience.

I can't say enough about my experience at the Home Depot on Secor Rd. in Toledo. I was shopping for exterior doors for my home and met with Andy Myers. I HIGHLY recommend Andy if you're looking to do work, ask for him. He knows his stuff and is very thorough and professional. Went above and beyond my expectations. Yolanda, the cashier, was wonderful as well. Everyone was very professional and went above and beyond what I expected.

customer service was horrible in the appliance department

The employees are so helpful. Jason, Carl, Jessica, Lynnette, Ashley. I look forward to entering the store. The culture and work ethic is commendable.

If you are a senior citizen and require help with getting your purchases to your car or you need more information about something you are planning to purchase, this is the Home Depot store for you! The young people in this store are very dedicated to helping everyone. They are kind and courteous and show a remarkable consideration for older or people who are disabled and helping them to get what they need. You do not often find this kind of compassionate service in other locations.

Would like to see more selections in lighting deptment

i like this store

My local store is awesome! Lots of great folks!

Friendly and helpful staff.

If you happen to go to this store look for Keith. He's very informative and knows where everything is.

I had an issue at the return desk. I was returning some extra lumber that I didn't need for my project. To be fair, I did not have my receipt and the purchase was over three months old. In the past I would get a store credit which I can always use. They gave me a store credit for three out of the four pieces of lumber but couldn't determine the 4th piece was theirs. I know it was so I will dig out my receipt and return it. The point is that the local manager gave me poor service and a follow up call was made the next day by somebody else at the store who said the same thing as the other manager. If you can't tell a product is yours that's a problem. I also believe I was discriminated against.

The store was clean and the staff was courteous and helpful. Prices were good, too. Will return for sure.

The employees at this store are always very helpful. I brought a portable air conditioner and an employee helped me carry it out to the car. It took some time but he was very patience and helpful.

Great customer service.

I always go to this store first. They are the best period.

Michael B. went above and beyond for customer service. He looked everywhere looking for the exact product. His customer service was second to none. Thanks for making our trip pleasurable and worthwhile.

employees pleasant and very helpful

I didn’t get any service in lumber even all kinds of people were walking around. The paint department was helpful. Garden section had no clue of what a pre-made flower bed was & it took up most my time. I bought what I could then I left disappointed.

The staff. the are always helpful and good natured

Employees were helpful and readily available

How many times do I have to tell you? I love this store and your employees more. Always helpful.

From the time that I walked in the door, the employees were friendly and helpful. I dealt with two gentlemen, and both of them were very knowledgeable. I was in the Key Department and in the Door Department. I will always come to this location, even though the store on Alexis Road and Lewis Avenue is closer to our home.

This is usually my go to store for my home projects. The store employees are very helpful with getting your projects completed. Thank you.

If you are buying anything in bulk, you really need to watch what is going on. They can mix-up your order, or even short you on the quantity that you purchased.

Best tool rental staff i have ever met. Very knowledge, friendly, and professional.