#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(207)859-2204
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
60 Waterville Commons Dr
Waterville, ME 04901
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Customer Store Reviews

  • 4.6 out of 466 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (466)
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Showing 1-30 of 466 reviews
Customer service is top rated. Representatives went above and beyond in this trip.
I was very pleased as I could not lift today and Kardell was there to help out and make sure items were delivered to my car without causing any damage because of the rocks purchased. He put tape on the bag that was open to make sure it did not make a mess,
by
    • Recommended
    Great store
    so refreshing to find so many employees on the floor ready to assist!
    by
      • Recommended
      Your Employees are who makes your company so great
      Everything I ever Need is always available at Home Depot
      by
        • Recommended
        Love Home Depot
        Never have a problem with Home Depot
        by
          • Recommended
          Customer service is always ready to help if needed.
          The products I buy there I am always happy with.
          by
            • Recommended
            2 found this review helpful
            Great customer service
            Amy at the pro desk is always a great help and very knowledgeable about a wide variety of trades
            by
              great services and good employee
              I'm still happy with my local home depot the employee greet me and asked if i needed help. They guide me the direction to the point where I was looking for. Plus they helped me with pipe fitter, I was impressed with their time stay help me search for the right fitter for pipe. Same with rafter for roofing and everyone seems knows much
              by
                • Recommended
                AWESOME CUSTOMER SERVICE
                all of your employees are super kind and respectful, and I appreciate all the work and help they shown to me.
                by
                  • Recommended
                  Pro desk excellence
                  I shop at the Watervill store roughly every other day. Amy at the pro desk has always been extremely helpful. Paul at the pro desk also does a great job.
                  by
                    • Recommended
                    Real PRO
                    Amy in Pro services is just that a PRO! we love dealing with her and honestly prefer her over all in this store. Nothing against anyone else. She chases us down to help whenever she can. We love that.
                    by
                      Solid Store
                      The Waterville ME Home Depot has been a great store to shop in. The people are friendly and have helped me solve problems on a number of occasions.
                      by
                        Pro desk
                        The pro desk has the best people working there. Quick to check you out. Very friendly and informative.
                        by
                          • Recommended
                          Online return
                          Stopped in to return a tool I purchased online. Super easy. In and out in under 5 minutes.
                          by
                            • Recommended
                            Super customer service
                            Today I was helped by employees Donna and Will. Stopped what they were doing and helped me immediately. Thank you
                            by
                              Prime example of a star employee
                              Amy at the pro desk is the most helpful employee I have ever met. If she can’t find an answer to any question she knows who to find that will have the answer.
                              by
                                • Recommended
                                Helpful
                                I really enjoy the staff at the Home Depot and find the staff knowledgeable and courteous. I shop a lot at the store and really like to Pro Desk.
                                by
                                  • Recommended
                                  Unhelpful and very rude
                                  My son and I went into the store last night to buy wood needed to rebuild our back deck. I needed 2 boards cut. After waiting for 23 minutes for someone to "be right over" my son went to go look for someone else to help us. In the meantime I got the two that I needed cut down off the rack. Both of them very heavy. As I was looking in the other direction a young man that was working walked over and took my boards and put them back. When I told him I needed them cut and was also looking for 3 other boards he took my list pointed them out to me and went to walk away. An older gentleman that was working came over with my son and asked the young man to cut the boards for me. He said he would with a very nasty look on his face. When I again asked him to cut them he started to go over to a totally different shelf and started to mess with the wood. Not at all doing what was asked of him. I then left. My father and I give Home Depot a lot of business through our company. Needless to say after speaking with my father we will no longer be doing business with Home Depot
                                  by
                                    Home Depot
                                    I love Home depot's friendly and helpful staff ; I love home depot's great prices , convient locations and excellent products ; Home depot has everything I need .
                                    by
                                      • Recommended
                                      Paint department going above and beyond
                                      Kelley E. in paint was an absolute wizard of color matching and helpful in fixing a mistake from another store. I had bought 2 gallons of paint at the South Portland(SP) store. I brought the color chips that I wanted & the colors they gave me didn't match The person at the SP store assured me that they would dry correctly so I left, went home & painted & realize these are nowhere near the color chips. Kelley helped me work w/ the SP store to refund & get the correct colors. She is an all-star all around. The Waterville store was clean and everyone was so kind and helpful. Major thanks to Kelley E and everyone here.
                                      by
                                        • Recommended
                                        Great deals and simple fix items
                                        I love shopping here. I can make my place look cozy just with the small things. Puck lights and small kitchen rugs and plumbers tape. Just to name a few recent purchases. My cats love the rugs..
                                        by
                                          • Recommended
                                          Responsive Services Department
                                          Celeste is awesome and gets things done!
                                          by
                                            • Recommended
                                            Excellent care and service!
                                            My husband and I live about 2.5 hours away and needed some supplies for construction work on our home. Not only did the store have the perfect ceiling fan we have been looking for but we had three store employees approach us to offer help and lead us to exactly where the products were. A great visit!
                                            by
                                              • Recommended
                                              Great customer service
                                              Greg & Alaska were helpful, they went above and beyond to help us.
                                              by
                                                • Recommended
                                                Great customer service !
                                                Rebecca , Emil and Bryce made our families visit today!
                                                by
                                                  • Recommended
                                                  Excellent Customer Service
                                                  Great products explained by great people.
                                                  by
                                                    • Recommended
                                                    Great store
                                                    Very good staff. Kimberly is awesome
                                                    by
                                                      • Recommended
                                                      Great customer service
                                                      Jessica & Naomi both stopped what they were doing, listened to my needs and got the assistance and answers I needed.
                                                      by
                                                        • Recommended
                                                        Great Service
                                                        Donna, Alice and Tammy all did a great job helping find, choose, and purchase my items as well as provided helpful tips on how to transport vanity home safely, offering to label my purchase and hold until I could return with a trailer. they were all courteous, professional, and efficient. Thank you all.
                                                        by
                                                          • Recommended
                                                          The best help
                                                          Chris the manager at home Depot always very helpful
                                                          by
                                                            • Recommended
                                                            “WHAT! What do you mean it needs to be replaced?”
                                                            No matter if your home is a castle or a curse, (mine falls somewhere in between), HD is the place for me to go to help me out and they always come through.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 466 reviews

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