#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(845)348-6411
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2024 Palisades Ctr Dr
West Nyack, NY 10994
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.6 out of 311 reviews
90%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (311)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 311 reviews
Lou, Lou, Lou!!! It's ALL about Lou!!!
I had the BEST, most uplifting check-out experience with the cashier in the garden center today!! Home Depot is my favorite home hardware store, not only because they carry great products but because of employees like Lou. I'd like to share that, my husband recently passed and today was a particularly rough day. My best friend told me to grab my handbag, we're going to Depot. She knows me very well. We met such an amazing cashier while checking out today. As you can guess, his name is Lou. Lou was so personable, funny and kind. Lou made a difference in my day and it felt great to walk away with a smile on my face!!! Thank you Lou, you made my day :)
by
    • Recommended
    Try to get in "Lou's" line
    There is nothing like a friendly smile or joke to make a boring shopping trip better! Lou at this store is a gem! He's sweet and genuinely interested in his customers!!
    by
      • Recommended
      Great
      Very happy and satisfied
      by
        • Recommended
        Dreadful Customer Service
        Clean store, quality products, and the worst Customer Service employee I’ve ever dealt with in my entire life. Lazy, rude, disinterested, unhelpful, and downright wretched and miserable. Yaritza is her name, and disgraceful customer service is her game. A truly pathetic employee. Everyone else in the store was nice and fine, and I’m happy with the products I purchased.
        by
          Excellent Customer Service
          As challenging times continue, I was pleasantly surprised by how many kind staff I dealt with at Home Depot. Customer service was perfect!
          by
            • Recommended
            GREAT CUSTOMER SERVICE IN THE GARDEN SECTION.
            I WAS HAVING FINDING SOME ITEMS IN THE GARDEN SECTION. JOE HELPED US OUT RIGHT AWAY. EVEN THOUGH THE DEPARTMENT WAS BUSY, HE TOOK THE TIME TO HELP US WITH A SMILE ON HIS FACE.
            by
              • Recommended
              Great helpful employees
              I went to Home Depot, already disappointed with that other big unhelpful improvement store, without great expectations. However, imagine my thrill to find helpful, caring employees who had a smile you could feel even with a mask on!
              by
                • Recommended
                Do not care about your store
                Do not care about your store
                by
                • Verified Purchase
                Staff really knows what they are doing!
                Staff really knows what they are doing!
                by
                • Verified Purchase
                • Recommended
                Great Store and excellent customer service
                Great Store and excellent customer service
                by
                • Verified Purchase
                • Recommended
                Pro desk are the worst. They rather talk to each other and eat donuts instead of helping customers.
                Pro desk are the worst. They rather talk to each other and eat donuts instead of helping customers.
                by
                • Verified Purchase
                Good Collections of Plants in comparison to Nanuet
                Good Collections of Plants in comparison to Nanuet
                by
                • Verified Purchase
                • Recommended
                I have already submitted a review of the West Nyack store.
                I have already submitted a review of the West Nyack store.
                by
                • Verified Purchase
                • Recommended
                Bad experience, ordered new kitchen cabinets which were in store. I was told they would take them...
                Bad experience, ordered new kitchen cabinets which were in store. I was told they would take them off the shelves and have them ready for me the following week for my contractor to pick up. This did not happen! I was on the phone with them for over a half hour as they could not find my order. I was hung up on passed around from person to person! Terrible customer service.
                by
                • Verified Purchase
                Hermine and Kristy at the customer service desk were terrific. Anyone who needs assistance should...
                Hermine and Kristy at the customer service desk were terrific. Anyone who needs assistance should absolutely try to solicit their help.
                by
                • Verified Purchase
                • Recommended
                I was at the west Nyack Home Depot store yesterday. And being a woman, going to Home Depot to pur...
                I was at the west Nyack Home Depot store yesterday. And being a woman, going to Home Depot to purchase anything is very uncomfortable and uneasy. I don’t know where to find stuff pretty much. And I’m not savvy with any appliance or equipment that has to do with the home even tho I own one. I was very fortunate to meet one store employee called Monique. She was extremely receptive right away to me. I think she was God sent!! She made me feel comfortable at the store. She was very knowledgeable and welcoming. Her great service made me even go far as applying for a Home Depot store card which offered me a discount. So, I was very happy with the service from Monique. I hope I can meet people like her every time I come to Home Depot. Thank you Monique for your great service!
                by
                • Verified Purchase
                • Recommended
                I gave an average review because the manager took the employee nalani that made my visit horrible
                I gave an average review because the manager took the employee nalani that made my visit horrible
                by
                • Verified Purchase
                Staff very helpful each time we visited this location. If you need to cut lumber Joe would do it ...
                Staff very helpful each time we visited this location. If you need to cut lumber Joe would do it with a smile . If you need help immediately someone would ask you what you need.
                by
                • Verified Purchase
                • Recommended
                Rich in electronics is very knowledgable and helpful. Thanks!
                Rich in electronics is very knowledgable and helpful. Thanks!
                by
                • Verified Purchase
                • Recommended
                Friendly staff, morale very high, attentive, spacious, well stocked, excellent shopping experienc...
                Friendly staff, morale very high, attentive, spacious, well stocked, excellent shopping experience. Will continue to go out of my way to shop at this location.
                by
                • Verified Purchase
                • Recommended
                There are a multitude of items to choose from. Employees tend to know exactly which direction to ...
                There are a multitude of items to choose from. Employees tend to know exactly which direction to point me in to find what I'm looking for.
                by
                • Verified Purchase
                • Recommended
                The Associate we fully helped to my best satisfaction
                The Associate we fully helped to my best satisfaction
                by
                • Verified Purchase
                • Recommended
                Cashier Nalini was super welcoming and kind! Give this woman a raise!!!!
                Cashier Nalini was super welcoming and kind! Give this woman a raise!!!!
                by
                • Verified Purchase
                • Recommended
                A great store to shop.
                A great store to shop.
                by
                • Verified Purchase
                • Recommended
                This is a well stocked store with great customer service!
                This is a well stocked store with great customer service!
                by
                • Verified Purchase
                • Recommended
                clean graet empolees who are knowable
                clean graet empolees who are knowable
                by
                • Verified Purchase
                • Recommended
                Great customer services professionals
                Great customer services professionals
                by
                • Verified Purchase
                • Recommended
                The store was well stocked, organized and totally decorated for Christmas. Carol in gardening was...
                The store was well stocked, organized and totally decorated for Christmas. Carol in gardening was awesome! Very helpful, friendly and showed a sincere interest in helping me.
                by
                • Verified Purchase
                • Recommended
                Store is orderly and sales associates are helpful
                Store is orderly and sales associates are helpful
                by
                • Verified Purchase
                • Recommended
                The store was clean, associates are friendly, attentive and knowledgeable. Best store I've been to.
                The store was clean, associates are friendly, attentive and knowledgeable. Best store I've been to.
                by
                • Verified Purchase
                • Recommended
                Showing 1-30 of 311 reviews

                Nearby Stores

                Find Another Store

                43 Hutton Ave

                Nanuet, NY 10954

                3.26 mi

                Tool & Truck Rental

                (845)627-7740

                Pro Service Desk

                (845)627-7734

                Mon-Sat: 6:00am - 10:00pm

                Sun: 7:00am - 8:00pm

                1 Saw Mill River Road

                Hawthorne, NY 10532

                7.32 mi

                Tool & Truck Rental

                (914)593-1488

                Pro Service Desk

                (914)593-1482

                Mon-Sat: 6:00am - 10:00pm

                Sun: 8:00am - 6:00pm

                465 State Rt 17

                Mahwah, NJ 07430

                9.86 mi

                Tool & Truck Rental

                (201)825-5068

                Pro Service Desk

                (201)825-5062

                Mon-Sat: 6:00am - 10:00pm

                Sun: Closed