#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(860)570-4004
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 9:00am - 6:00pm
Curbside: 09:00am - 6:00pm
Location
503 New Park Ave
West Hartford, CT 06110
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Customer Store Reviews

  • 4.6 out of 404 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (404)
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Showing 1-30 of 404 reviews
Customer Service is almost non-existent
I asked for a price on a 1x1x60 and they said since they didn't know they could upcharge me for a 2x2x60. Otherwise they didn't know how much the item they were selling me was so i was out of luck. Not unfriendly, just unwilling to help at all.
by
    Helpful employees
    Chris was very helpful with my heavy container.
    by
      • Recommended
      Horrid experience
      I was quoted a price in the flooring dept. and I was not honored at the cash register!!! They double the price and told the guy who quoted me is on lunch and won’t be back in an hour!!!
      by
        Great customer service
        The customer service at the West Hartfoed home depot is fantastic. They helped me find everything I needed today and were very patient. I observed this same behavior with other customers
        by
          • Recommended
          Associate, Tom, offered me exceptional service--really went out of his way to help me. THIS is why I shop at and unreservedly recommend Home Depot!
          Althougfh it was not his regular area, Tom tried to help me find a product which was misplaced.
          by
            • Recommended
            Excellent Store
            Through the years, I have had a good experience at this store on New Park Ave. in West Hartford, CT. It is clean, well-stocked and the employees are knowledgable, friendly and patient. One employee deserves speacila mention. For well over a decade, "Cashier Susan" has gone above and beyond to assist me. Susan is professional, friendly and an asset to the store.
            by
              Exceptional Customer Service Experience
              Todd was extremely helpful in helping us find items that were relocated to another area of the store. The employees are very friendly and willing to help us find items or answer my questions. Todd's customer service just went above and beyond what I expected. He asked my husband and I to wait at the customer service desk and he would find the items we were looking for and bring them to us. Within a few minutes he bought them on a cart and even checked us out out so we did have to wait in line again.
              by
                • Recommended
                Great store
                I would recommend this store for selection of products stock availability and customer service.
                by
                  • Recommended
                  They had my Item
                  BEST SERVICE!!! Walked to other side of store for me
                  by
                    • Recommended
                    Organization and Great Customer Service
                    I purchased some Carpet Cleaner and found the product very easily and saw that the 6210 store is very Clean Organized Customer Service Friendly and Utmost Knowledgable.
                    by
                      Excellent Experience
                      I had to return an item that didn't quite fit my vanity. I had hit a brick wall with Home Depot's online chat, but the team at the West Hartford Home Depot quickly and professionally handled the return. As a result, I will be returning to this store for future purchases.
                      by
                        • Recommended
                        Quality equipment
                        all the equipment's i bought this store is still good and sound
                        by
                          Perfect place
                          Home Depot is the perfect place to stop by for your home project
                          by
                            • Recommended
                            Staff Members=No Cell Phone on Floor
                            I purchased five keys for my home and they were all cut incorrectly. The staff member was on her cell phone during the entire process and transaction. So unsafe and rude!
                            by
                              Friendly staff
                              I needed chicken wire to protect new plantings from the rabbits. The staff person knew exactly what I was looking for and WALKED ME to it.
                              by
                                • Recommended
                                I was helped by Zulma in the window treatment department. Not only was she nice, she had a vast ...
                                I was helped by Zulma in the window treatment department. Not only was she nice, she had a vast knowledge of measuring and cutting blinds or my windows.
                                by
                                • Verified Purchase
                                • Recommended
                                1 found this review helpful
                                clean friendly and helpful. A real pleasure
                                clean friendly and helpful. A real pleasure
                                by
                                • Verified Purchase
                                • Recommended
                                This store is always neat and clean!!!!
                                This store is always neat and clean!!!!
                                by
                                • Verified Purchase
                                • Recommended
                                A lot of very helpful workers at the West Hartford Home Depot. We appreciated all the help/sugge...
                                A lot of very helpful workers at the West Hartford Home Depot. We appreciated all the help/suggestions we received.
                                by
                                • Verified Purchase
                                • Recommended
                                friendly employees and outstanding customer service! provided information and advice for my home ...
                                friendly employees and outstanding customer service! provided information and advice for my home project, learned new things today! will definitely visit and shop again!
                                by
                                • Verified Purchase
                                • Recommended
                                nice experience; found what i needed; cashier helpful and pleasant and professional
                                nice experience; found what i needed; cashier helpful and pleasant and professional
                                by
                                • Verified Purchase
                                • Recommended
                                Excellent service from all employees starting from pro desk team, to different deparments like Mi...
                                Excellent service from all employees starting from pro desk team, to different deparments like Mike...Allisha and always a smile from entering to e kiting the store from Sonia. Thank you West Hartford Home depot!!
                                by
                                • Verified Purchase
                                • Recommended
                                I only have good experiences shopping here, however, I respectfully stopped shopping at Home Depo...
                                I only have good experiences shopping here, however, I respectfully stopped shopping at Home Depot for awhile because I heard that H.D. ownership supported the worst president in history who is soon to be retired. Thankfully. Please be more thoughtful which political figures you choose to support in the future!
                                by
                                • Verified Purchase
                                • Recommended
                                In and out in 10 minutes with a new garbage disposal. The parking lot was a little nutty but ins...
                                In and out in 10 minutes with a new garbage disposal. The parking lot was a little nutty but inside the store went smoothly.
                                by
                                • Verified Purchase
                                • Recommended
                                CASHIERS ARE VERY NASTY WITH PEOPLE
                                CASHIERS ARE VERY NASTY WITH PEOPLE
                                by
                                • Verified Purchase
                                • Recommended
                                A great neighborhood home improvement store location with a knowledgeable staff and a great selec...
                                A great neighborhood home improvement store location with a knowledgeable staff and a great selection of products.
                                by
                                • Verified Purchase
                                • Recommended
                                Good job to all worker from home depot . Store is neat and clean , as well the aile neat and orga...
                                Good job to all worker from home depot . Store is neat and clean , as well the aile neat and organized .
                                by
                                • Verified Purchase
                                • Recommended
                                Staff need to be retrained and be more helpful and friendly with the customer. Difficult to get h...
                                Staff need to be retrained and be more helpful and friendly with the customer. Difficult to get help and cashier did not even bothered to informed you that you were leaving some items behind you (even after you paid for those)
                                by
                                • Verified Purchase
                                We have contracted with the Home Depot in West Hartford for several projects in our home. We hav...
                                We have contracted with the Home Depot in West Hartford for several projects in our home. We have had blinds installed in our living room, and family room, replaced a counter top, had a vinyl fence installed and most recently had six windows replaced in our family room. We have been extremely satisfied for every project completed. Our windows were replaced on Friday, October 9, 2020. The two men who arrived on time were extemely neat (placing tarps inside and outside of our family room), worked steadily throughout, and when they left you never wouild have known they were here. The tarps were picked up, all debris removed, the carpet completely clean and the outside spotless.
                                by
                                • Verified Purchase
                                • Recommended
                                It was clean and I just love this store the plant everything
                                It was clean and I just love this store the plant everything
                                by
                                • Verified Purchase
                                • Recommended
                                Showing 1-30 of 404 reviews

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