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Filter Reviews By:Rating, Profile, Gender, Age (508)
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Showing 1-30 of 508 reviews
Apr 29, 2023
Assistant Store Manager
Carly is extremely helpful nice and efficient. The cashier Olga is super sweet funny and amazing
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Recommended
Apr 9, 2023
Checking out
I just suggest to check your receipt BEFORE leaving the store.
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Apr 9, 2023
Ask for Don
Ask for Don he's very helpful knows what he's doing
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Recommended
Mar 15, 2023
Treats customers like criminals
I spent more than $800 buying some doors to replace my interior doors. The cashier didn't scan each door. Instead they scanned one and hit the button multiple times. I tried to return one of the door which was the wrong size. It wasn't on the receipt so the manager acted like I stole the door. Kept telling me to bring the receipt next time. I had the receipt.
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Feb 22, 2023
Great employees
Michelle is a great employees
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Feb 22, 2023
Great
favi and Doris were great employees
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Feb 21, 2023
Great features
I have been doing construction i get my material from this store great prices great employees
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Recommended
Feb 21, 2023
Product was in stock
I had a good experience on my last visit to Home Depot. I had researched a certain Wagner airless paint sprayer and the website indicated, that you had several in stock. I went directly to the store in Odessa. I was greeted near the front and thanked for coming in today. Then I went directly to the paint area and found the exact sprayer. Read it over again from the packaging and purchased it, through the self checkout lane. It was quick and painless. Yes, I will go back for my next adventure!
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Recommended
Feb 10, 2023
Terrible customer support
Was purchasing materials for a project and needed assistance locating a particular part, but after stopping multiple associates to find help and being told to wait on the isle over 30min for the department associate help never came
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Jan 18, 2023
Great customer service.
Great customer service all around.
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Recommended
Jan 2, 2023
getting supplies
just a normal shopping resupply
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Recommended
Dec 30, 2022
Best guy there !
Jose is best guy on service!! Helped a lot !! And didn’t stop till my purchase was complete!! Definitely recommend him!
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Dec 11, 2022
Great help
I bought a grill the staff was wonderful and very helpful
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Recommended
Dec 5, 2022
freezer
I bought this and am so excited to use it
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Dec 5, 2022
Great Experience
Anything I have purchased from Home Depot has given me 100% satisfaction
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Recommended
Nov 21, 2022
Love my Christmas tree
Bought my Christmas tree online and it was ready for pick up within thirty minutes..Was a whole lot nicer then I thought it would, altho, it had received good reviews..great purchase!
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Recommended
Nov 12, 2022
Customer Service
Veronica is the best if you have the pleasure of being helped by her she is very attentive and friendly!
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Recommended
Nov 4, 2022
THESE EMPLOYEES ARE INCREDIBLE
I have never experienced better customer care IN MY ENTIRE LIFE! This team worked together to go above and beyond to more than resolve my issues. I literally watched these individuals overcome issue after issue (none which were their fault) to rectify the initial experience I'd had. Over the course of 5 weeks I received 3 products which were badly damaged and kept having to return (and I could not serve my clients as a result of this). Not only was this resolved, I got a much better item in the long run for the same price then Michael jumped through hoops to ensure that the item was delivered in perfect condition. I've never had a manager step up like this. I can't put into words how thankful I am for them. AMAZING! Special Kudos to Michael, Jesse, Carlee, Patricia, Izzy and Veronica! I LOVE THIS PLACE!
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Recommended
Nov 3, 2022
Hardware /tools
Shasta was a wonderful lady that stayed late to insure I was able to purchase what I needed
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Recommended
Oct 11, 2022
Horrible service!
Horrible service! Everyone at the store is pouting and nobody wants to do their got dam job!
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Sep 17, 2022
Excellent Customer Service
Miss Gabby was extremely helpful.
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Recommended
Sep 3, 2022
The store is the best.
From the manager to the associates to the workers everyone was doing a great job. The employees seem happy to be there and happy to assist. Always a great experience.
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Recommended
Jul 22, 2022
EXCELLENT SERVICE, HOSPITALITY I WOULD SAY
HELPFUL STAFF, DEVOTED AND PLEASANT.
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Recommended
Jun 6, 2022
Stellar Associate Interaction
The Odessa HD has so many wonderful associates. Lately I met at least 3. Ernesto, Brittney, and Carlos, Please let these wonderful people know they are doing a stellar job. Hang onto these people. Since I am at this stopping point I would like to mention the speed bumps in the parking lot They are too big. The undercarriage on my wife's car always scrapes as it bottoms out over those enormous mountains. This is also extremely hard on the suspension. To slow people down the bumps will work if sml
As mentioned Brittney, Ernesto and Carlos need high recognition in some form. I also had a great experience with Juanita in paint. Her younger partner could maybe watch her and learn a little how to be kind and patient with her interactions with customers. Without really saying her entire name I'll just call her Jin. Jin has young people's impatience. It will take some time, Jin will wake up and realize we really are all family whether we like it or not. Thank you HD for taking good care of us.
Please consider angled parking in the parking lot. The diagonal parking lot design is so much safer and easier to maneuver in and out of a parking space. It would be a huge improvement if the store would revamp the parking lot. Plus the speed bumps are too large and need a reduction so the undercarriage of some vehicles wont result in permanent damage. I am a grateful customer and realize the prices to customers reflects suppliers are doing to HD. But please negotiate to help reduce the pain.
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Recommended
May 27, 2022
Outstanding Experience!
Mandy, although she did not work in the appliance department she knew her stuff in the appliances. I came in and ordered exactly what I wanted. Mandy knew where to find the WiFi washer dryer set, and order the correct color. I opened a credit account, and this lady, despite the busyness I was done in less than 15 minutes. I have been in TX nearly 2 weeks now, and this transaction was the most pleasant, unencumbered of the 2 weeks. This lady, Mandy, really should be commended. Thank you!
HD always has the employees that aren’t there just to get paid, they truly want to help the customer.
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Recommended
May 11, 2022
friendly & helpful personnel
gabby was very helpful as cashier. I do not know the name of the two people who helped get the mower loaded, but they were very courteous
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May 7, 2022
terrible customer service
i ordered a hoeand never got it after waiting 2 weeks they said it was there but nobody could find it and wanted me to wait until monday to reorder rated 1 because would let me put 0
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Apr 29, 2022
WEST TEXAS HOME DEPOT ODESSA/MIDLAND SUPERSTARS
THE STORE MANAGERS FOR BOTH ODESSA (PETE ZUBIA) AND MIDLAND STORE MANAGER MARCUS MAKE SURE THEIR EMPLOYEES ARE LEADING BY THEIR EXAMPLE.
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Recommended
Apr 28, 2022
The delivery was okay. Getting waited on at the store to get a washer ordered was frustrating
The product was defective. It made a raoring sound.
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Apr 10, 2022
Veterans Discount
The veterans Discount used to cover anything one bought in the store.
Now it only applies to certain items,lumber not being one of them..
I am very disappointed in you. Home Depot.