#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(865)425-1670
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
175 Laboratory Rd
Oak Ridge, TN 37830
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Customer Store Reviews

  • 4.7 out of 592 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (592)
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Showing 1-30 of 592 reviews
The Cashier, Helen always goes above and beyond! She keeps us coming back!
The Cashier, Helen always goes above and beyond! She keeps us coming back!
by
  • Verified Purchase
  • Recommended
The employees at this store are the best! Even though I'm not a construction professional (my hus...
The employees at this store are the best! Even though I'm not a construction professional (my husband is), I often check out at the Pro Desk. The employees there are always friendly and helpful.
by
  • Verified Purchase
  • Recommended
The employees at this store, especially at the Pro Desk, are the best! They always make me feel l...
The employees at this store, especially at the Pro Desk, are the best! They always make me feel like a valued customer.
by
  • Verified Purchase
  • Recommended
The Oak Ridge Home Depot does a really great job have having so many thing I buy. A big reason...
The Oak Ridge Home Depot does a really great job have having so many thing I buy. A big reason I use that store is that not only do they normally have what I need, but I can also check on-line for availability before heading to the store. I also really appreciate the Military Discount as I am a retired Naval Officer.
by
  • Verified Purchase
  • Recommended
Great store. Employees are very friendly and helpful.
Great store. Employees are very friendly and helpful.
by
  • Verified Purchase
  • Recommended
Over the past few months it seems that there is a big change in customer service on the floor. I ...
Over the past few months it seems that there is a big change in customer service on the floor. I have had several employees ask if I found what I was looking for or did I need assistance finding something! And there is always someone there to help load my truck.
by
  • Verified Purchase
  • Recommended
Associates are very helpful and friendly. Knowledgeable on products all over the store. I was l...
Associates are very helpful and friendly. Knowledgeable on products all over the store. I was looking for something out of the ordinary and associare listened and was able to know what I wanted and bring me to the product right away. Store was clean and stocked.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
WHEN I NEED SOMETHING IN A HURRY FOR HOME IMPROVEMENT---HOME DEPOT IS THE WAY TO GO--THEY HAVE A ...
WHEN I NEED SOMETHING IN A HURRY FOR HOME IMPROVEMENT---HOME DEPOT IS THE WAY TO GO--THEY HAVE A HUGE INVENTORY TO CHOOSE FROM OF GREAT QUALITY MERCHANDISE WITH LOTS OF ASSOCIATES ON HAND TO HELP IF NEEDED--PRICES ARE FAIR--CHECKOUT IS VERY GOOD
by
  • Verified Purchase
  • Recommended
No upright freezers available.
No upright freezers available.
by
  • Verified Purchase
  • Recommended
Carl and the gang at the Pro Desk are the best! They never fail to make me feel like a valued cus...
Carl and the gang at the Pro Desk are the best! They never fail to make me feel like a valued customer.
by
  • Verified Purchase
  • Recommended
The Oak Ridge Home Depot is the best. The employees at the Pro Desk are always friendly, professi...
The Oak Ridge Home Depot is the best. The employees at the Pro Desk are always friendly, professional, and helpful.
by
  • Verified Purchase
  • Recommended
the employees are friendly, helpful without hovering, every time I go to this store, someone say'...
the employees are friendly, helpful without hovering, every time I go to this store, someone say's welcome, they ask if I need any help wtih finding something and are knowledgeable about the product's they stock. I recommend this store to anyone who has a DIY project!
by
  • Verified Purchase
  • Recommended
Debbie, in kitchen cabinet design, was amazing!
Debbie, in kitchen cabinet design, was amazing!
by
  • Verified Purchase
  • Recommended
I went in the Oak Ridge Tennessee store on a Friday afternoon when they were very busy--I had an ...
I went in the Oak Ridge Tennessee store on a Friday afternoon when they were very busy--I had an associate come over to me right away and showed me where my product was and made sure I had exactly what I needed---The cashier was very nice and helpful and she got me out of there quick.
by
  • Verified Purchase
  • Recommended
Thank you for offering to trim/wrap our Christmas tree as well as leftover greenery!
Thank you for offering to trim/wrap our Christmas tree as well as leftover greenery!
by
  • Verified Purchase
  • Recommended
Great staff...always there to help!
Great staff...always there to help!
by
  • Verified Purchase
  • Recommended
The absolute freaking best Home Depot I have ever shopped at. Everyone is super friendly and hel...
The absolute freaking best Home Depot I have ever shopped at. Everyone is super friendly and helpful. Not like the one in Zachary, Louisiana - not nice people.
by
  • Verified Purchase
  • Recommended
Very clean store and employees are very willing help you
Very clean store and employees are very willing help you
by
  • Verified Purchase
  • Recommended
Most of the associates are wonderful to deal with and are honest and helpful. Easy to find things...
Most of the associates are wonderful to deal with and are honest and helpful. Easy to find things and 99% of the time have exactly what I need when I need it and when I don't. Use caution with millwork though. Double check everything you get from there, if something is wrong they will pass the blame onto you for not catching it.
by
  • Verified Purchase
  • Recommended
Employee's went over and above to find something i was shopping for
Employee's went over and above to find something i was shopping for
by
  • Verified Purchase
  • Recommended
Upon entering today I was treated by Karen! She was very attentive and asked if I needed someone ...
Upon entering today I was treated by Karen! She was very attentive and asked if I needed someone to assist me with my order and I kindly replied no thank you! I live close by and come here a lot so I’m familiar with the store. Upon exiting the store Karen asked if she could help me save 25 dollars off my order and I replied, you sure can! Then she led me through the credit card process and then my order was reduced helping me save money! Very important to me as I’m retired now! She was so very kind! Thank you Karen!
by
  • Verified Purchase
  • Recommended
Great customer service and selection!
Great customer service and selection!
by
  • Verified Purchase
  • Recommended
I love shopping at this store! Carl and the rest of the employees at the Pro Desk are the best! M...
I love shopping at this store! Carl and the rest of the employees at the Pro Desk are the best! Miss KayKay is always friendly to my fur princess.
by
  • Verified Purchase
  • Recommended
This store needs to improve communications in the store. When it take 5 phone calls covering a 20...
This store needs to improve communications in the store. When it take 5 phone calls covering a 20 minutes time period to reach someone in doors and windows, there is a problem. When I ask to speak to a manager, am put on hold several time and 3 hours later the manager calls me and explains she was out of the building and the person in the door department was covering lumber, the store has an internal communications problem! Finally, I really don’t need that manager to inform me that there is virus going around when I gave her some constructive feedback.
by
  • Verified Purchase
  • Recommended
1 found this review helpful
The employees at this store, especially Carl and the gang at the Pro Desk, are the best! They are...
The employees at this store, especially Carl and the gang at the Pro Desk, are the best! They are friendly, informed, and keep a good sense of humor, even when extremely busy.
by
  • Verified Purchase
  • Recommended
The employees in this store are all friendly and helpful, especially those at the Pro Desk.
The employees in this store are all friendly and helpful, especially those at the Pro Desk.
by
  • Verified Purchase
  • Recommended
The Oak Ridge Home Depot is my favorite. The employees are all friendly and helpful. Carl and the...
The Oak Ridge Home Depot is my favorite. The employees are all friendly and helpful. Carl and the rest of the employees at the Pro Desk are the best!
by
  • Verified Purchase
  • Recommended
This location refused to accept my cash payment.
This location refused to accept my cash payment.
by
  • Verified Purchase
The employees at this store, especially at the Pro Desk, are the best! They always make me feel l...
The employees at this store, especially at the Pro Desk, are the best! They always make me feel like a valued customer.
by
  • Verified Purchase
  • Recommended
The employees at the Oak Ridge store, especially those at the Pro Desk, are friendly, knowledgeab...
The employees at the Oak Ridge store, especially those at the Pro Desk, are friendly, knowledgeable, and all keep their sense of humor, even when really busy, or customers are yelling at them. Carl and the Pro Desk employees are the best.
by
  • Verified Purchase
  • Recommended
Showing 1-30 of 592 reviews

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