#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(607)254-4002
Tool & Truck Rental(607)254-4008
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
410 Elmira Rd Bldg 1
Ithaca, NY 14850
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Customer Store Reviews

  • 4.8 out of 257 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (257)
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Showing 1-30 of 257 reviews
Cub Cadet purchase
We are happy with our purchase of the Cub Cadet riding mower. The Ithaca Home Depot made our purchase easy. The associates were knowledgeable, friendly and professional. Would recommend Richard or Joseph.
by
    • Recommended
    Terrible shopping experience.
    Witnessed one associate being an awful person to another associate. Also multiple safety violations on a Rich truck. I brought it to the attention of the assistant manager Sebastian and he didn’t seem to care at all I have no confidence that the situation will be rectified, that the associate will be trained, and the safety violation will continue to happen. There’s a reason why why most people in earth get prefer to shop at Lowe’s then to Home Depot terrible management and training all around.
    by
      Great store because of great employees
      I went to Home Depot for lights and tables, and was greeted by Dex who understood what I was looking for and provided exceptional help. I went back the next day and he immediately recognized me and helped more. Aside from that positive interaction, the checkout process was smooth too both times, and all the employees were hardworking and nice. Thanks Dex and Home Depot!
      by
        • Recommended
        A great experience !
        The store is always clean and organized and the associates are always kind and courteous and willing to help with all your purchase needs .
        by
          • Recommended
          Great example of folks who care about their work all while doing it well !
          I bought a grill and happen to go a stellar deal on the upgraded version as I was lucky enough to be at the right store at the right time, with a fantastic group of employees who listened to my needs and got me the best deal I have gotten in a few years thanks to this fantastic inflation period our country is in.
          by
            • Recommended
            Plenty of knowledgeable staff to help
            The staff helped me find exactly what I needed in a timely fashion. I highly recommend this store.
            by
              Kind employees
              Great staff! Upper management should treat them better and pay them more.
              by
                • Recommended
                Great customer service!
                Jen was the very kind women who helped me out! So kind, smart and very helpful. She definitely deserves a bonus for how awesome she was!
                by
                  • Recommended
                  Very helpful staff
                  From the moment I entered until I checked out the staff was always there to answer questions and assist.
                  by
                    • Recommended
                    helpful associates
                    When I got in store I was looking for self centering hinge bit and some advice on getting snowblower to start. The first associate I walked up to was happy to help. His advice is very helpful. I asked for directions for self centering hinge bit. he directed me to location and when I got there a local person said he had just bought one a couple of days earlier and handed it to me. When I got to check out Shyanne helped me get my veteran's discount and walked me thru self checkout and was cheerful and happy to help. This is a well run store as far as I could tell. I would recommend it to others.
                    by
                      • Recommended
                      Store has improved drastically in the last year.
                      A year or so ago, I was very frustrated with the lack ok of lumber and flat carts. Took about 5 minutes to find one empty one day. That combined with isled that were clogged with seemingly unnecessary obstacles. I can say that this has been addressed throughly. Every time I go in now, which is often, there is a long line of carts. And clearer isles. The staff has always been great. Pro desk staff is awesome.
                      by
                        • Recommended
                        Real cashiers & self checkout options
                        Water bottles in right place
                        by
                          • Recommended
                          Excellent employee in the paint department
                          Excellent employee in the paint department by the name of Bonnie exceeded our expectations of helping us find the proper color stain. She was very pleasant and courteous thank you Bonnie
                          by
                            • Recommended
                            Great service
                            Friendly store. Great customer service. A women by the name of lori is very sweet and knows what she is talking about
                            by
                              • Recommended
                              Great Store, Always a Pleasure to Shop at The Home Depot
                              It is always a pleasure to shop at The Home Depot in all departments. I purchased almost all of the materials to; completely rebuild & remodel a wing of my daughters house, build 3 decks, build 2 covered porches, build a gazebo, convert my sons 2 car bare bones garage into an environmentally controlled fully electrified & lighted luthier's work shop, completely finish out an empty 1680 sq. foot basement with electric, kitchen bathroom, laundry, & a bedroom, remodeled my bathroom, laundry room, & living room while living in the house, completed numerous other somewhat smaller home improvement projects in my own homes & the homes of relatives & friends. Most of this since I retired in 2014. Throughout, the Home Depot has provided quality materials, helpful suggestions, and timely delivery of large orders. I have never had to return any product due to defect or quality concerns. Over these years regular price comparisons with other area building material suppliers have shown The Home Depot's prices to be both competitive & fair. Throughout all of this I have amassed a plethora of Ryobi ONE+ battery operated & Rigid corded power tools. All of these have proven to be of good quality and have provided excellent service. Finally, I find shopping at The Home Depot to be akin to a kid in a candy or toy store.
                              by
                                • Recommended
                                Great assistance with courtesy!
                                Nyasha was very helpful delivering to me me a great shopping experience!
                                by
                                  • Recommended
                                  No cashiers
                                  Forced self checkout is a deal killer for me. Done with this company.
                                  by
                                    something has changed at Home depot.
                                    workers where nice and helpful. New what was seasonal and not.
                                    by
                                      • Recommended
                                      My go too
                                      I know the store and they don’t just move things around a lot like other places
                                      by
                                        • Recommended
                                        outstanding customer service
                                        As a consumer, my most valued aspect of shopping is customer service. Today, Judy Carter assisted me from start to finish with an upright freezer purchase. She was quick to answer my customer service call. She went to the computer to dig for availability. She even went to the morning delivery truck to get details on the unit dropped off that day ... the exact one I needed and purchased on the spot! Judy was pleasant, considerate, energetic and very knowledgeable. A few other associates I passed in the store were very cordial as well. Thank you Home Depot for investing in your most precious asset: your staff!
                                        by
                                          • Recommended
                                          Great Service
                                          Thank You Dawn for being the best ever person that i have dealt with at any Home Improvement store. I felt they had one of the cleanest stores i have been into lately, The ladies in the front as i was picking up my products, you rocked out the kindness as well. Thank you
                                          by
                                            • Recommended
                                            DEX IS THE BEST PERSON TO GO TO
                                            I'VE BEEN GOING TO HOME DEPOT FOR A FEW MONTHS AND EACH TIME I STOP BY AND HAVE A QUESTION, DEX IS THERE TO HELP. REALLY CALM AND PATIENT WITH ALL YOUR RANDOM QUESTIONS.
                                            by
                                              • Recommended
                                              This store has some of the best associates that Home Depot has to offer anywhere
                                              This store has some of the best associates that Home Depot has to offer anywhere
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              This store has all that I need for my home repairs. The prices are reasonable. The quality of th...
                                              This store has all that I need for my home repairs. The prices are reasonable. The quality of the products are superior. I enjoy shopping here because the employees take a real interest in my purchases and are kind, helpful, and professional.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Good clean store - occasionally a little hard to navigate a fully laden lumber trolley down some ...
                                              Good clean store - occasionally a little hard to navigate a fully laden lumber trolley down some of the aisles due to left trolleys and stock trolleys hindering your path - but not to often so overall a solid service and staff who help make this store a better place for all our handyman house projects (too many of them for my liking but have to keep the husband happy folks!). I'm impressed with your safety standard and the diligence of staff making sure no-one is put in danger when operations are running that require aisles to be void of customers.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              I had a very quick in and out with what I came for, thanks to the assistance of your employees. I...
                                              I had a very quick in and out with what I came for, thanks to the assistance of your employees. I hate shopping as a norm, and when I can get in an out that quickly, it great. Thanks again for everyone's help.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              The store was clean !!! The associates was extremely friendly and helpful !!!!I I found all the p...
                                              The store was clean !!! The associates was extremely friendly and helpful !!!!I I found all the products I had in my list
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              They had the item I needed when others could not provide.
                                              They had the item I needed when others could not provide.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Every time I go there, I get the answers I need, even if they don't have what I was looking for. ...
                                              Every time I go there, I get the answers I need, even if they don't have what I was looking for. Everyone seems alert and glad to be helping the economy keep rolling, especially during Covid restrictions. Store is always clean.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Competitive pricing. Friendly service from cashier.
                                              Competitive pricing. Friendly service from cashier.
                                              by
                                              • Verified Purchase
                                              • Recommended
                                              Showing 1-30 of 257 reviews

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