#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(334)340-2302
Tool & Truck Rental(334)340-2308
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3489 Ross Clark Cir
Dothan, AL 36303
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Customer Store Reviews

  • 4.7 out of 626 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (626)
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Showing 1-30 of 626 reviews
can't find the microwave
The young customer service lady was very helpful trying to find an over the range microwave. She wrote it up, corrected my account info & searched for one to fit flush against a wall on hinge side needing a RO of 30.5". No standard cabinets have that. The pictures she could find were not clear enough and looking closer on home computer doesn't look like it will work either but she really tried. Also, I went back and asked about mounting hardware, she tried very hard to find out. Impecca shows no mounting hardware included which is unusual. Jeff was also helpful, but we still didn't find what hardware is needed. Thanks NAB6QVS, sorry I couldn't remember your name, Dennis P
by
    Love the store
    Everything I got was what I needed
    by
      • Recommended
      Flooring Install
      Kaniya was an amazing help and she is such a sweetheart
      by
        • Recommended
        Poor Customer Service and Lost Sale
        Made decision to purchase a Club Cadet Ultima ZT4 mower for total purchase of $6500.00 but due to customer service Victoria who was ringing up sale refusing to allow us to purchase then drive 1 hour round trip (30 miles away) to pick up trailer to haul it home, this sale was lost. She wanted us to drive and come back hoping no one else bought it before we got back. This was the only one left. She said this was the store manager’s policy. Again, poor customer service! By the way, Lindsay and Dave in lawn/garden were very nice but lost sales due to store management!
        by
          1 found this review helpful
          Great store to shop in!
          We drive past lots of other stores to get to this one because of the product offerings, and the great associates.
          by
            • Recommended
            CUSTOMER SERVICE
            BEST CUSTOMER SERVICE IN LUMBER IN DOTHAN AL
            by
              • Recommended
              A roving sales person was present in this store to help guide me to the locations for items I needed.
              I am very pleased to commend the shopper assistant.
              by
                • Recommended
                Excellent staff
                I honestly drive the extra miles to THIS Home Depot because of the staff and how responsive, knowledgeable and kind they are!! Plus the store is clean and has the top products I need !! Faye Long, RN
                by
                  • Recommended
                  Appliance Shopper
                  We have purchased a new refrigerator and washing machine and love them both and the great friendly service we received we love this store!!
                  by
                    • Recommended
                    Cabinet department
                    We have ordered the same cabinet 3 times. Each time we receive it, it is damaged. When we go to the cabinet department in this store, Melissa is no help, and we end up on the phone with Home Depot for literal hours. Most times we end up being hung up on by customer service representatives. The only positive experience we have had in this store is with Michelle and Nymia? They both work very hard to make sure we get everything we need.
                    by
                      Great store!
                      The store was clean and all employees were wonderful!
                      by
                        • Recommended
                        GREAT CUSTOMER SERVICE
                        WANDA THE CASHIER WAS AWESOME - SO FRIENDLY AND KNOWLEDGEABLE
                        by
                          • Recommended
                          Service
                          We always find someone to help that really wants to be at work. This is a great joy.
                          by
                            • Recommended
                            Very kind and thoughtful employees
                            I believe someone is doing something right at this store. The employees seemed generally interested in making sure the experience was good. They smiled and were very helpful in each of the sections visited.
                            by
                              • Recommended
                              Employees Always Helpful!
                              Although supply chain issues have all stores in a pickle the employees at Home Depot are extremely awesome...not once in a while but every time I visit!!
                              by
                                Wonderful employees, just not enough!
                                Thanks to my cashier who immediately got the help I needed to put a very heavy item in my car. The problem with Home Depot is there just aren't enough employees on the floor or at the customer service desk. I attempted to order a door. Walked and walked up and down isles, no one in sight. Finally gave up. I should have brought my roller skates! Went all the way back to service desk to get help. Limped all the way back. Finally someone showed up. I was informed he had to take his lunch break. Now I know..do not go to appliance, kitchen, or door area between 11 and 2.
                                by
                                  • Recommended
                                  Horrible clerks
                                  Never greeted or acknowledge the customer, I think I was a distraction to them.
                                  by
                                    Great customer service
                                    Visited the store on 6/23/22 and experienced great customer service and professional attitudes. Store was neat and well organized.
                                    by
                                      • Recommended
                                      More Checkouts Needed
                                      I Ended Up Needing Something Outside After The Garden Center Entrance Was Closed And First Of All The Employees Couldnt Tell Me For Certain If They Had The Item So I Checked Out Befor I Went To Check So I Wouldnt Have To Come Back For No Reason If They Didnt Have It... You Can Only Check Out At One End Of The Store Which Happens To Be The Opposite End That The Garden Center Was On Meant I To Check Out Go Outside And Walk The Entire Length Of The Store And Found My Item So I Had To Walk The Full Length Again To Check Out Then I Had To Walk The Full Length Again To Get To My Car Becuz The Garden Center Wasnt Closed When I Got There And That Was The Main Area I Needed To Be So I Parked At That End... I Also Hate The Self Check Outs You Need Ppl To Run The Check Outs
                                      by
                                        Good layout of store and friendly workers
                                        Was easy to find what I was looking for, associate checking me out was nice. Think her name was Revonia.
                                        by
                                          • Recommended
                                          Customer service
                                          This particular Home Depot has the very best staff of any of Dothans other home improvement stores. The only unfortunate thing is that we only have one store here.
                                          by
                                            • Recommended
                                            Excellent customer service
                                            We were treated like family and the employee made us feel like we were the only customers in the store. Greatest shopping trip ever and that means a lot considering we shop everywhere.
                                            by
                                              • Recommended
                                              Smart mouth employee
                                              The person that was monitoring the self-checkouts was rude. I mistakenly used the self-checkout and did not see any signage that indicatesd that the self-checkouts are card only. He made a smart remark to the effect of, you need to read; it's card only.
                                              by
                                                Clean
                                                by
                                                  Very helpful
                                                  The pro desk employees rock
                                                  by
                                                    • Recommended
                                                    Clean store and very well organized shelves. Great service and politeness by the employees on the floor!!
                                                    by
                                                      • Recommended
                                                      Trained employees
                                                      Employees took time to help me and were well trained! I would not have been able to find what I needed by myself!
                                                      by
                                                        • Recommended
                                                        Lack of Sales Associate Assistance Rude Cashier
                                                        Sales Associates To busy to assist. The cashier Wanda very rude and unprofessional. Refused to check us out and said if wanted to check out we could go to self check out. We do not receive a paycheck from Home Depot and that is Wanda's job. Will not be going back to this store.
                                                        by
                                                          Great helpful people
                                                          Always a great experience shopping here
                                                          by
                                                            • Recommended
                                                            Nice visit!!
                                                            I wasn't feeling great that day, the guy was so nice it made be have a better day!!!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 626 reviews

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