Reviews for Coconut Creek #6356

Customer Service is always great from the time I hit the front door until I leave.

Paul in Hardware was very helpful and nice. He made my decision making very easy. It was a nice experience

I visited this store on several occasions and this is the best team. They ate friendly and very helpful.

Ralph B in the paint department was amazing! His recommendations really helped me out a lot. He was super pleasant and professional! Also Hailey at the self service checkout was very sweet and helpful!

Thanks Howard for help and I really appreciate the knowledge on product information

Jimmy is simply the best Home Depot employee I have ever worked with in a very long time. He was a pleasure to work with and deserves all the positive recognition that the store manager can give him.

Big problems w/delivery of my oven. It ruined my Christmas w/my family. Need refunds promised, nothing yet.. Awful experience & never again will I shop Home Depot

We return back to the store to buy nice folding table and its chairs, as well electronic handle set due Sharon recommendation

Diana, the cashier prove to know her "stuff" and was extremely capable and attentive

Came for shelves! Left with what I needed.

Chen, after confirming with my wife on phone walked me over to the product I needed. Good service. Thank you.

This Home Depot must have good managers because I have had more then great experiences in three different instances one day with young boy DAVID kid with the happy pip to his step. Once with Chen the multi lingual very polite Asian guy. And once with Ralph , the older man always willing to share his knowledge and wisdom.

I’m work in a trade where my time is valuable, this Home Depot location allows me to get in, pick up what I need and head back to the job asap..

The staff is very friendly and knowledgeable- always willing to provide assistance

I love this Home Depot location! I especially think the garden shop is awesome. I also find everything I need.

She’s so funny and nice she really helped me out a lot she’s great. Give her a raise she 72 but working hard asf fr

Adrian was super helpful and found us out perfect Christmas Trre!

The team here is always pretty great. I have been shopping here for years.

Ed in electrical was the best

Adrian was has top-tier customer service!

The staff was helpful and friendly

Shout out to Jim! Because Jim, from the electrical department, is the most helpful person ever! He was kind, knowledgeable, and spent well over an hour with me throughout all the sections I needed support, Helping me build my project with each and every thing I needed in an optimal way. He is AMAZING!!!! Id never be able to navigate it without him.

She was complaining that she wants to go home and was Very rude with me .She works at Returns at Coconut creek store .

Exceptional service from Sally at Home Depot! Her extensive product knowledge and friendly demeanor made my shopping experience enjoyable. She went above and beyond to help me find everything I needed. A true asset to the team!

We got our tree there and Phillip was amazing, patient and helped make it a special outing!

Diana at the Home Depot, SR7 Coral Springs is the most helpful and happy employee I have ever experienced while shopping at Home Depot - She is outstanding

We got our Christmas tree at this location. Thank you Robert for assisting us!

I was pleasantly surprised that I was able to find help in every department (hardware, electrical, gardening) and had no wait ro check out. The cashier was very friendly. Good experience there today (Nov 26)

María(cashier) and Dave(manager) of the coconut creek location were extremely helpful during this shopping experience. They went out of their way to accommodate us and help us find what we were looking for. I will be returning to this Home Depot for all my home improvement needs!

As a loyal customer, I had high expectations for Black Friday, especially with regards to the anticipated deals on Propane grills. However, my experience was far from satisfactory and has left me questioning my future patronage of your establishment. Firstly, I was astonished to find that there were no Black Friday sales on Propane grills. Black Friday is renowned for its significant discounts and special offers, and it's a day many customers, including myself, eagerly await to make major purchases. The absence of any discount on such a sought-after item, particularly on a day synonymous with sales, was not only unexpected but also deeply disappointing. My primary reason for visiting your store was to purchase a NextGrill 5-burner model. Unfortunately, the only model (a 4-burner model) available was in a deplorable state - it was missing parts and visibly damaged. This not only reflects poorly on your quality control processes but also on your commitment to customer satisfaction. Adding to my frustration, the store's inventory system indicated the availability of five more 5-Burner models, yet none were to be found on the shop floor. This discrepancy between your computer system and actual stock is alarming and suggests a severe lack of management oversight. It's unacceptable that items are either missing or stolen without any update or amendment in the system. The situation was further exacerbated by the lack of awareness and prompt service from your staff. After waiting for 20 minutes to get assistance, it took an additional 30 minutes of my time to explain and demonstrate the issues at hand. The staff seemed completely unaware of the stock discrepancies and the condition of the product on the floor. This level of unpreparedness and lack of knowledge, especially on one of the busiest shopping days of the year, is unacceptable. Moreover, the alternative options presented to me were far from satisfactory. The suggested 5-burner propane grills were priced over $500, which is steeply beyond expectations for Black Friday. It is disheartening that no reasonable alternatives or compensatory offers were provided, considering the circumstances. In conclusion, my experience at your store was far from the efficient and satisfying shopping experience one would expect on Black Friday. I spent over an hour in your store, and the only purchase I made was a pack of long stem wooden matches - a trivial consolation for the time and effort wasted. I urge you to address these issues promptly: ensure accurate inventory management, improve the condition of your products, train your staff to be more knowledgeable and responsive, and most importantly, align your Black Friday sales with customer expectations. Failure to do so will not only result in the loss of loyal customers like myself but also tarnish the reputation of your brand.