Reviews for Bloomington #2805

I bought a discounted Christmas Tree - I was thrilled. I bought it on Thursday and went to pick it up the following Saturday. HD Policy is that discounted merchandise must be picked up by the next day, or the transaction will be terminated. I had no idea of this policy, and in fact, was given an extra day to pick it up. I have usually had very good experiences with Home Depot - but this took me totally by surprise. I can't tell you how disappointed I am. Apologies are not enough to turn this experience into a positive one.

Matt is an absolute star. Despite how busy the store was, he was kind, attentive and found a way to resolve my issue. Susan, although brand new, was equally warm and realized quickly that a more seasoned employee was needed. I'm so grateful to them both!

Easy to get in and out. Samatha was easy to work with in customer service.

The level of customer service was astounding! Every employee we encounteredw as friendly, knowledgable and very helpful.

I was at the special order counter at the store. The associate was so nice and knowledgeable

Custom project in need for the correct Screws, Adam made time for me to execute my needs. 1 inch stainless steel screws along with brackets!!

All the employees were polite and informative on their products. The employee helped me with suggestions when I was indecisive. Thank you

I am in a project, and I bought 94 sheets of sheetrock, that day I was alone. and the help there was excellent.

I like the fact you can aways find an employee to help you find an item. Most times they also can answer my questions after they find the item. Store is clean and comfortable temperature

The home Depot no longer allows me to submit my rebate for in store purchase online, they now require a long process requiring me to print a form and mail it in making it very tedious and like ng to be able to submit my rebate, they used to allow it to be online , so it is intentional to discourage rebate submission.

Great service great products and always great deals

The employees at this Hom Depot are friendly and most helpful! Salvador was a please to chat with while he loaded two heavy items into my car for me! I’m looking forward to my next visit to say hello to my new friend Salvador!

I had a great experience and Ed Reilly took great care of me and helped me order a fridge for the lake with no problems. He was efficient and friendly. Thank you

I had a question about frost-proof sill-cocks - and I got an expert opinion and details. Made my project super easy - and I am kinda a dummy.

I was returning garden edging & did not have the receipt although I did have my bank debit card transaction. Customer Service reprimanded me & treated me like a criminal. She was training another employee who now May view this as an HD standard.

We had Brennan from the Home Energy Center come out to inspect our air conditioner. He was very knowledgeable about his work and gave us information on other products that we would benefit from. Thank you Brennan

I bought a battery lawnmower toro very good

After being direct to the correct area that I needed, I had a great interaction with Ray. He was extremely helpful and personable. I don't live close to this location but would honestly stop there again if I was near just because of Ray!

I frequent this location quite often, as it's very close to home. The store is spacious yet small enough to walk through quickly. I appreciate that staff aren't asking you all the time if you need help, as I kind of dislike that at stores, however there are always plenty of staff nearby and every time I ask for help they are ALWAYS very knowledgeable and direct me quickly to where I need to go.

Ray and Kathy are the best if you need help with blinds or flooring

In lumber area, looking for a 36 in. piece of wood to repair a step, Jared helped me find what I needed AND cut it to size. SUPER SERVICE there in lumber. Thank you!

I bought a couple plywood and the cashier Ernest was super helpful.

The cashier was very professional and friendly to work with. Handled all of my shopping needs with a smile.

Everyone is extra friendly and goes above and beyond!

I only go to home depot if i am desperate. it is structured too much like a warehouse. I Prefer Menard's.

The staff are friendly and very helpful. Found everything I needed. Thanks very much

Go here if you want some stranger to judge and make assumptions about you because of what you're purchasing. Buying spray paint dude had to make sure we didn't steal anything even though he hovered over us the entire self check out process. How you gonna treat us like we're in the wrong when you didn't even check our ID'S like you're supposed to do. This has happened at 2 different locations. It's starting to look like they train people to make assumptions about the customers looks and purchases. That's a real good policy.

An exceptional appliance specialist in Kelly Benson.

There's always someone around to help load our much, really appreciate that. We come here all the time. Thanks.

Ray was very helpful regarding cutting and preparing blinds for our home. He gave some advice about installation, too.