Hermitage #733

I was in the back, looking at a lamp, and the only thing I saw was the display. The lamp was kind of tall, so I was jumping up and down trying to see the top of the lamp because it was a very unusual lamp. The assistant manager, Scott had come riding by on some machine being spotted by another employee. When he saw me having trouble looking at the lamp. He stopped, got off of the machine, and assisted with getting the lamp down so I could actually see it more. At that time we figured there were no lamps in stock because we couldn’t find them anywhere, so I went on my way and he apologized. As I got to the front of the store, I saw Scott again, and it just so happened that I had taken a picture of the lamp because I liked it so much. I asked him if there was anyway possible that I could find a lamp at another Home Depot. It did not have any tag or anything on it. So he took a picture of my picture, and after about three minutes, he had found that there, indeed, were five lamps in the building . He gave me the information and I took a picture of it. He explain to me exactly how to get to the aisle, what day it was in and the location. He explained exactly how to find it, and where it was so when I went to the back, I immediately walked up to the right day, and found five of the lamps. I was so excited to get the lamp that I immediately put it in my cart and ran back up to the front to show him that I have found it with no effort, thanks to him. He has the greatest smile, and was genuinely friendly. I normally don’t do the home improvement stores. I’ll leave that to my husband, but he made today a great day, because I never can find anything on my own in that store. Scott is phenomenal!

Most of the cashiers and service desk staff spend way too much time looking at their phones and when you approach them they act like you are a huge bother. Included.givimg you big exhales. So over it!!!

The staff at the Pro desk are always courteous and professional. They help me to find what I need and advise me on how to place my orders to be processed in a timely manner.

The staff is very helpful and attentive. The store is well organized.

Home Depot in Hermitage, Tennessee has always provided friendly, efficient service. I have never had a problem when I shop there.

Lester was super friendly and helpful. Made our trip a pleasure.

Lester H provided exceptional service for me to purchase a new saw. He went and retrieved a cart and helped me load the saw. Then he accompanied me to checkout. He offered to walk to truck and help me load too but I told him I could manage. Employees at other stores will not personally assist patrons anymore - all they do is point to a direction for you to locate and decide what product to buy. Lester H. Is an extremely valuable asset to Home Depot!!

George at the checkout line was great!

Hermitage TN Home Depot is my go to place for all my building and hardware needs.

I have an experience for more than 9 years using this store the store has quality products and the staffs are very good and collaborative.